Last updated: January 2, 2026
TidyMate Concierge Inc. ("TidyMate", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit tidymate.bond or use our cleaning services, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Information we collect
- Information you provide: name, email, phone number, service address and any details in an enquiry or message.
- Service information: services requested, scheduling preferences and feedback.
- Automatically collected data: IP address, browser and device data, pages visited and analytics from cookies.
2. How we use your information
- To respond to enquiries and arrange consultations.
- To schedule, deliver and improve our services.
- To send confirmations, reminders and updates.
- To analyse and improve our website.
- To meet legal obligations.
3. Consent
We collect and use your personal information with your consent, which you may withdraw at any time, subject to legal or contractual limits.
4. Sharing your information
We never sell your personal information. We may share it with trusted service providers (scheduling, payment, analytics) bound by confidentiality, or where required by law.
5. Cookies
We use cookies and similar technologies to run our site and understand usage. See our Cookie Policy.
6. Data retention
We keep personal information only as long as needed for the purposes above or as required by law, then securely delete or anonymise it.
7. Security
We use reasonable safeguards to protect your information. No online transmission is fully secure, so we cannot guarantee absolute security.
8. Your rights
Subject to applicable law, you may access, correct or delete your personal information and withdraw consent by contacting us below.
9. Children's privacy
Our services are for adults. We do not knowingly collect information from children under 16.
10. Changes
We may update this policy. The "Last updated" date shows the latest revision.
11. Contact us
Questions? Email [email protected] or write to TidyMate Concierge Inc., 50 O'Connor St, Suite 1300, Ottawa, ON K1P 6L2, Canada.